Every build we ship is logged against a strict internal checklist: component serials, BIOS versions, driver hashes, and the technician who signed off the final boot test. The same discipline applies to your account data, payment records, and support tickets — access is role-limited, logged, and reviewed on a fixed cycle.
Customer records, order history, and build documentation are visible only to the assigned technician and the support lead. No shared logins, no blanket permissions — every session is tied to a named staff account.
Personal details and payment information are encrypted both while stored and during transfer. We never keep raw card numbers on our servers, and checkout traffic is locked down to TLS 1.2 or newer.
Any unusual access attempt, failed login, or support ticket escalation is recorded in a tamper-evident log. The team reviews these entries every quarter and updates procedures when a pattern shows up.
Payments are processed through a tokenized gateway, so your card details never touch our application servers. We only retain the last four digits and the transaction reference for your invoice.
Build sheets, benchmark logs, and support correspondence are snapshotted daily and retained for 30 days. If a file is corrupted or a ticket is lost, we can restore it without affecting your active order.
If you spot a login from an unfamiliar device or need to revoke a session, the security team can act on it within one business day. Your build history stays yours.
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